Terms of Service | Logsmith

Welcome to Logsmith. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services, and autonomous SRE applications (the "Services").

If you have any questions, concerns, or issues regarding our services, you can contact our support team at: [email protected]. If you have any questions, or concerns regarding these terms, please contact us at: [email protected].

These Terms of Service (the "Terms") are a binding contract between you and LOGSMITH INC. ("Logsmith," "we" and "us"). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services.

Important Notice

PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1. Definitions

1.1."AI Services" means the agentic artificial intelligence, machine learning models, and automated remediation functionalities made available by Logsmith within the Services.
1.2."Customer Materials" means the IT telemetry data (including logs, metrics, and traces) and information that Customer submits to the Logsmith Product for processing.
1.3."Investigation" means a single root-cause analysis (RCA) event performed by the Logsmith AI agent.
1.4."Output" means any data, text, infrastructure code (IaC), or system changes generated by the AI Services in response to an Input or detected system event.
1.5."Responders" means Users who take actions within the Logsmith Platform, including but not limited to changing incident status, severity, assigning roles, or deploying recommended fixes.
1.6."Viewers" means Users who only take "Viewer Actions," such as viewing channels, declaring incidents, or contributing information without altering the system state.

2. Delegation of Authority and Agentic Actions

2.1. Grant of Authority

By connecting your infrastructure (e.g., AWS, Kubernetes, GitHub) to the Services, you authorize Logsmith to:

(a)read operational metadata, logs, and metrics;
(b)generate and apply Infrastructure-as-Code (IaC) files;
(c)deploy or update code and infra components; and
(d)trigger auto-healing actions, rollbacks, and scaling events.

2.2. Autonomous Mode

If you enable "Autonomous Mode," you acknowledge that the AI Services may perform system changes without prior human approval. You are responsible for configuring the "Policy Guardrails" and IAM permissions that constrain the agent.

2.3. Drift Control Disclaimer

Logsmith is designed to maintain "State Purity" by automatically reverting unauthorized deviations from your codebase. You acknowledge that if an active "Major Incident" is not correctly flagged in your integrated incident response platform (e.g., PagerDuty), Logsmith may inadvertently revert manual emergency security patches, viewing them as "drift."

3. AI-Powered Services

Due to the nature of AI and probabilistic machine learning, information and Output generated by the Services may be incomplete or inaccurate.

3.1. No Substitute for Judgment

AI Outputs are provided for informational and operational assistance only and should not be relied upon as a substitute for professional human judgment or independent verification.

3.2. Review Responsibility

Unless in fully Autonomous Mode, you are solely responsible for reviewing and validating any Output (including recommended code fixes or infra upgrades) before relying on them for production decisions.

4. Users and Billing

4.1. User Roles
All Users are Viewers until they take any action other than a Viewer Action, at which time they automatically convert to a Responder.
4.2. Billing Metric
Once a Viewer converts to a Responder, that User counts toward the "Maximum Number of Responders" specified in your Order Form and remains a Responder for the duration of the Subscription Term unless manually reinstated as a Viewer by an administrator.
4.3. Investigations
Paid plans may include a set number of monthly Investigations. Excess Investigations will be billed at the overage rates communicated during onboarding.

5. Proprietary Rights and Data

5.1. Ownership
As between the parties, you exclusively own all right, title, and interest in and to the Customer Materials and the specific Outputs generated for your environment. Logsmith retains ownership of "System Data" (metadata regarding platform performance) and the underlying AI models.
5.2. Data Use
Logsmith will not use Customer Materials to train, fine-tune, or improve our AI models for the benefit of other customers without your express prior written consent. We may use anonymized, aggregated Usage Data to improve general service quality.

6. Warranty Disclaimer

THE SERVICES AND CONTENT ARE PROVIDED BY LOGSMITH ON AN "AS-IS" BASIS, WITHOUT WARRANTIES OF ANY KIND. LOGSMITH IS UNABLE TO GUARANTEE THE SUITABILITY, ACCURACY, OR RELIABILITY OF AI SERVICES. GIVEN THE PROBABILISTIC NATURE OF MACHINE LEARNING, USE OF THE SERVICES MAY RESULT IN INCORRECT OR INACCURATE SYSTEM CHANGES.

7. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL LOGSMITH BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION) OR (B) ANY AGGREGATE LIABILITY IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED ($100) DOLLARS OR (II) THE AMOUNTS PAID BY YOU TO LOGSMITH IN THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM.

8. Indemnity

You agree to indemnify and hold Logsmith harmless from and against any and all claims, liabilities, and expenses arising from:

(a)your use of the Services, including any autonomous actions taken by the AI agent within the permissions granted by you, and
(b)your violation of these Terms.